HOW TO OPEN A SHARED MAILBOX ON A MAC USING OUTLOOK

• From within Outlook for Mac on the Tools menu, click Accounts
• On the left under accounts click the account that you want to add the shared mailbox to (ie your own account/email address)

• Click Advanced bottom right, and then click Delegates tab at the top middle.

• Under Open these additional mailboxes (the bottom window) click Add  .
• Type the name of the person that you want to add as a delegate.

• Click the delegate’s name in the search results list, and then click Add.
• Click OK, close the Accounts window and the shared mailbox should appear on your folder list. Some times you have to close and re-open Outlook.